Terms and Conditions
By making a booking and paying the initial deposit the client agrees to the
following terms and conditions:
Deposit and cancelation
A 25% deposit of the total invoice is required to confirm and secure the booking. Any changes to the booking after confirmation may incur additional costs. The remaining 75% of the payment must then be paid by the week of the event. Deposits are non-refundable covering time, ingredients and loss of business, but are transferable, where reasonable notice has been given (at least 30 days). Should you need to cancel the event due to unforeseen circumstances, Kittow Dining Co. will do their best to fill the booking slot.
Cancelation at short notice (7 days or less), then your deposit will not be refundable, and you may still be charged for the full event.
Kittow Dining Co. reserves the right to cancel your booking at any time, for any reason. We will always try to give as much notice as possible. Upon any such cancellation, we will refund any payments made up front, prior to the event, within 30 days of cancellation. Kittow Dining Co. will not be liable to pay any compensation to the Client for any loss, damage or expenditure arising from the cancellation.
The Client reserves the right to cancel the booking up to 3 months before the event date and receive full refund.
Food, Dietary requirements and Allergies
All produce is offered subject to availability. If an item becomes unavailable or it is of
insufficient quality for an event, Kittow Dining Co. reserves the right to make a substitution and where possible. Kittow Dining Co. accepts no liability for any food or drink provided by another caterer or by the clients themselves. All food that has not been consumed within 2 hours at room temperature will be disposed of. Anyone consuming food after this 2-hour period or taking food home for consumption does so at their own risk. Kittow Dining Co. cannot accept any responsibility for anything happening within these circumstances.
It is the sole responsibility of the Client to provide the Kittow Dining Co. with a comprehensive list of all guest allergies and dietary restrictions no later than ten days prior to the event.
Dietary requirements and allergies will be accommodated upon request of booking and must be done so in writing. Please note that Kittow Dining Co. works with a wide variety of allergenic produce and a totally allergen-free environment cannot be guaranteed.
The Client agrees to indemnify the Kittow Dining Co. against any claims, losses, or costs arising from undisclosed allergies or adverse reactions resulting from consumption of the food provided.
Liability and Equipment
Equipment: The Client is liable for the cost of replacement for any equipment damaged or stolen during the event by any attendee.
Liability Cap: The Company’s financial liability is limited exclusively to a refund of the fees paid.
Privacy
Data Controller: Benjamin Kittow Ltd is the data controller responsible for your personal information.
Collection of Data: We collect personal data necessary to fulfil your booking, including your name, contact details, and event location. This processing is based on Contractual Necessity.
Special Category Data (Allergies): In providing our services, we process information regarding dietary requirements and allergies. This is classified as health data. By providing this information, you provide Explicit Consent for us to use this data solely for the purpose of ensuring food safety during your event. You may withdraw this consent at any time, though doing so may prevent us from safely providing our services.
Data Retention: We retain personal data only as long as necessary. Financial records (including invoices and booking details) are retained for seven (7) years to comply with UK tax legislation.
Data Security: We implement appropriate technical and organisational measures to protect your data. All electronic records are stored on encrypted, password-protected systems.
Third Parties: We do not sell your data. We only share information with third parties (e.g., freelance service staff or delivery partners) where strictly necessary for the execution of your event.
Your Rights: Under the UK GDPR and the Data (Use and Access) Act 2025, you have the right to access, rectify, or request the deletion of your data. You also have a Right to Complain directly to us; we will acknowledge any such complaint within 30 days.
Company Information
This agreement is between Benjamin Kittow Ltd (trading as Kittow Dining Co.), a company registered in England and Wales under company number 16966211, whose registered office is at Merry Barn, Payhembury, Honiton,EX14 3JH, and the person or entity named in the booking confirmation (hereinafter referred to as "the Client").
Kittow Dining Co. is a trading style of Benjamin Kittow Ltd. All contractual obligations, liabilities, and rights under these Terms and Conditions reside with Benjamin Kittow Ltd. Any notices required under this agreement should be sent to the Registered Office address provided above.
By paying the 25% deposit, you confirm you have read and accepted the Terms and Conditions of Benjamin Kittow Ltd T/A Kittow Dining Co.